Guest Experience Associate – Admissions

Description: Guest Experience Associate - Admissions Department: Guest Experience Supervisor: Guest Experience Manager Supervises: N/A FLSA Classification: Non-exempt Availability: Position requires regular weekday, evening, and weekend hours, and occasional holidays.
Hours may fluctuate based on the seasonal needs of the Garden.
General Summary: Deliver excellent customer service to garden visitors while educating and assisting in the sales of admissions, memberships, classes, and events.
Essential Duties: Welcome and interact with guests with a friendly and positive attitude.
Ring admission sales into computer POS system, use knowledge of Garden and Key Messages as selling points of memberships, classes, group tours, and events.
Answer Garden general phone line with a pleasant and engaging demeanor answering general and admissions questions, transferring calls, and taking phone orders according to established procedures.
Open and close the desk by preparing and balancing the POS terminals according to established procedures.
Run reports, count the bank, and order change as needed.
Facilitate deposit and paperwork.
Review/maintain stock levels of collateral at the kiosks and communicate the needs.
Maintain the front desk with appropriate supplies/forms.
Assist in the sales of gift shop merchandise.
Support garden events by setting up and processing admissions or sales in and outside of the Guest Center.
Maintain a good working relationship with other departments to ensure current garden knowledge while supporting garden events.
Assist guests with tour requests.
Assist volunteers with daily job requirements.
Assist in the cleanliness of the Atrium.
Participate in department meetings and performs other duties as assigned.
Requirements: Minimum Qualifications: High school diploma and at least 3 months of retail or customer service experience or an equivalent combination of education and experience.
Success Factors: A desire to contribute to the guest experience in a positive and engaging way by displaying a willingness to learn and share your knowledge about the Garden, its programs, and its mission of connecting people to plants.
A commitment to exemplifying the Garden’s core values in daily tasks and interactions.
Proactive in selling the benefits of garden memberships.
Must be organized, excellent at multitasking, and display strong interpersonal skills.
Ability to work positively in a team environment.
Preferred Qualifications: 2 years of experience in customer service and utilizing POS software preferred.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands: Must be able to remain in a stationary position continuously in order to observe visitors entering and exiting the Guest Center.
This role is required to continuously communicate with visitors and Garden associates.
Occasionally positions self to stock shelves or drawers and lift up to 15 lbs.
Occasionally ascends step ladder.
Work Environment: Work is frequently performed indoors and on occasion may be required to work outdoors in varied terrains, in all weather conditions.
Equipment: General office equipment, point of sale (POS) system, tablets, 2-way radios operation of the garden shuttle.
Job descriptions are guidelines that attempt to characterize essential functions and responsibilities of a job, and are subject to change as needs and programs change.
At Huntsville Botanical Garden job descriptions are considered neither inclusive nor exclusive.
It is expected that up to 20% of your duties may change annually.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Huntsville Botanical Garden supports a culture of inclusion that attracts, inspires, and engages people to achieve success.
The Garden is committed to hiring and developing employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.
To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.