Maintains the billing process in order to ensure accurate and efficient utility billing.
This includes scheduling, reviewing, researching and compiling various amounts of data in order to process billing and make necessary adjustments.
Key Responsibilities
A commitment to safety, providing reliable utility services, protecting public health and providing excellent customer service are the responsibilities of all job positions at Decatur Utilities.
We believe that teamwork, open communication, honesty, integrity, fairness, diversity and respect for each other are essential traits to perform all job duties.
Processes, reviews and posts utility billing cycles.
Analyzes meter reading variance and exception reports.
Processes meter changes and new meters to ensure proper billing.
Reviews and closes meter related service orders.
Generates and reviews transfers/refunds for deposits and finaled accounts.
Calculates pre-petition and post-petition bankruptcy bills and makes necessary adjustments.
Generates, verifies and posts late penalties and final notices.
Sets up energy loans to ensure accurate billing.
Maintains and balances TVA loans each month.
Performs daily upload/download of MVRS (meter reading).
Posts AMI readings daily.
Troubleshoots exceptions and coordinates resolution with AMI/Engineering staff.
Processes monthly deposit interest accrual and monthly write off bad debts.
Runs Seasonal Sewage Calculation annually.
Processes Budget Billing recalculations.
Makes adjustments for garbage billing.
Processes electric and gas rebates.
Processes customer stale refund checks.
Skills, Knowledge and Expertise
High School Diploma or GED equivalent.
Minimum 2 years additional related work experience.
Ability to read and comprehend bill statements and routine business documents.
Ability to prepare routine reports and business correspondence.
Ability to effectively interact and communicate one-to-one with customers, co-workers and supervisors to respond to questions and resolve billing issues.
Proficient in Microsoft Office Suite (Microsoft Outlook, Word & Excel) and NiSC Customer Information System, as required to perform job tasks.
This includes using software applications for email, word processing, database tracking and spreadsheet applications and using common web applications to navigate online Employee Self Serve webpage for personal payroll, benefit and employee information.
Ability to use mathematical concepts such as addition, subtraction, multiplication, division, fractions, decimals, percentages and averages and apply to practical business situations.
Ability to apply some judgement to carry out detailed and well-established procedures and methods, such as completing detailed forms and recording complex data.
About Decatur Utilities
Decatur Utilities provides electricity, natural gas, water and wastewater services in the greater Decatur, Alabama area to more than 30,000 customers.
The more than 160 employees who make up the DU family are dedicated to providing safe, reliable utility services at the lowest possible rate and to meet the needs of our customers.
Documents
Billing represenative
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Department
Billing
Employment Type
Full Time
Location
Main Office
Workplace type
Onsite
Reporting To
Billing Supervisor
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