Posted : Thursday, January 11, 2024 08:27 PM
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Job ID: 5901Job description
Responsibilities and Tasks:
* Creating a detailed strategic plan to develop new business
* Cold calling and qualifying a pipeline of new opportunities in the aerospace and defense industries
* Focusing on customers where company provides competitive advantage.
* Building relationships within customer organizations
* Closing opportunities, including quote follow-up
* Demonstrate creative or out of the box strategies to build customer base and business sector capabilities
* Receive & Process EDIs as well as Purchase Orders from assigned customers in an accurate and timely manner.
* Preview and vet potential vendors
* Send and receive quotes to and from vendors
* Manage the order process from the point of entry through to delivery.
* Review Bill of Ladings, Delivery Notes, and pricing for invoicing.
Invoice all orders for assigned customers.
* Update the customer data base with customer information such as material numbers, shipping addresses or others.
* Communicate with customers through various channels
* Respond promptly to customer inquiries
* Acknowledge and resolve customer complaints related to delivery issues Keep records of customer interactions, transactions, comments and complaints
* Provide customers with needed shipping information and clarify questions on orders when required
* Aid the Customer Service Specialist when information on customers and their orders are required
* Provide feedback and suggestions on the efficiency of the customer service process
* Understand customer requirements to provide appropriate clarifications and solutions.
Ensure customer satisfaction and provide professional support
* Develop professional relationships with ongoing customers through excellent customer service
* Attend training sessions to grow knowledge of product and to improve customer service skills
* Manage client expectations against timelines and make appropriate recommendations by clearly articulating our service abilities.
* Provide support to the AI Sales and BD teams for master contracts and large customer marketing quotes
* Attend and actively participate in meetings to facilitate a shared understanding of priorities and foster teamwork between the client, Sales, and Operation
* Work with warehouse in resolving material processing and delivery issues
* Perform any other duties as required by regional management.
Requirements:
* Self-motivated, tenacious, relational
* Experience cold-calling and closing business to business sales
* Able to read mechanical drawings
* Possess strong communication skills
* Able to develop and foster good customer relationships
* Strong deal closer with superior negotiating skills.
* Prefer to have experience within the aerospace or defense industries.
* Experience with AS9100, AS9120 and ISO quality control procedures.
* Adaptability - Accepts criticism and feedback.
* Adapts to changes in the work environment.
* Changes approach or method to best fit the situation.
* Manages competing demands.
Pay: 75k-125k
#CR
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• Phone : NA
• Location : Huntsville,AL
• Post ID: 9006977477
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