Are you interested in joining a company that will map out your development within the first year and provide you with a career coach?
If so, GenConnect is looking for a talented IT Team Lead in Huntsville, AL.
In this role you will:
Demonstrate a high level of organizational skills and the ability to self-manage and prioritize adynamic workload
Ensure company goals and objectives are being met by each employee and provide constructive feedback
Address customer concerns in reference to products, services rendered or employee interactions
Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications
Troubleshoot customer technical issues
Design, test and implement servers, networks, hardware and software
Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level
Plan, coordinate, and implement network security measures that protect data, software, and hardware
Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
Assist, train and mentor junior technicians
Perform other duties as assigned
Qualifications:
Advanced training in Information Technology or Information Security Two- or Four-year degree from accredited institution preferred
15 years’ experience in Information Technology with advanced problem-solving skills (MSP experience is preferred)
Experience in user technical support, network administration, systems analysis and design, and support activities in multi-user network environments
Demonstrated proficiency in MS Office 365
Extensive network and hardware experience
Extensive hands-on and troubleshooting knowledge of Windows client and server operating systems, Hyper-V, on-premise Exchange server, and MS SQL Server
Demonstrated proficiency in DHCP, DNS, and AD
Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches
Knowledge and experience with MSP Management tools is a plus
Security +, Linux, Microsoft, or Cisco certifications are a plus
Knowledge of PBX/Telephone equipment is a plus
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