The primary responsibility of the Leads Admin position is to answer/direct all incoming Yellowhammer Roofing phone calls, accurately record customer information, and schedule appointments.
This department provides a variety of phone and clerical support to the entire office.
Success in this role requires a great attitude and excellent communication skills (both written and verbal).
Competency in Google applications (sheets, drive, docs, calendar) and prior experience with scheduling / managing multiple calendars, providing customer service and support are desired.
General duties:
* Greet all callers professionally - with a smile and warm welcome
* Direct all incoming calls to the appropriate party within the office; notate messages in our business software tagging sales inspectors, office staff and/or customers
* Enter customer information accurately into our software
* Schedule appointments
* Assist sales / marketing team with mail drops
* Assist in training new team members in the department, as needed
* File, copy, scan various documents
* Assist other staff members / leaders as needed
* All other duties as assigned by the Team Lead
Requirements:
* Must be authorized to work in the United States
* Must have at least a high school diploma, or equivalent
* Must have customer service skills with positive, teamwork attitude
* Must be competent in Google software (driver, docs, sheets, calendar, etc)
* Must have strong communication skills (both written and verbal)
* Able to contribute positively as part of a team, helping with various tasks, pitching in and learning new skills
* Ability to successfully multi-task
* This position is clerical and performed in an office setting.
It will require a great deal of sitting, typing and dexterity movements (with / or without reasonable accomodations)
Desired qualifications:
* 1-3 years professional office experience, preferred
* Prior knowledge of the roofing industry is a plus
* General knowledge of areas in north/central Alabama and southern/middle Tennessee
* Prior experience as a scheduler, receptionist, or administrative assistant
Job Type: Full-time
Pay: From $16.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* Do you have experience managing multiple calendars and scheduling appointments?
Work Location: In person
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