MUSEUM GUIDE

MUSEUM GUIDE Overview: The purpose of this position is to provide prompt, courteous and professional service to guests, trainees and employees.
This position will conduct and ensure that tours are presented in a consistent educational and professional manner that reflects the Mission, Vision and Spirit of the Space and Rocket Center.
Responsibilities: This position will be required to cross-train across multiple areas in an effort to best serve the needs of the museum.
This position may serve as a mentor to new employees as a means to maintain a highly professional and efficient Museum team.
The position reports to the Museum Operations Manager but actively participates as a part of a team which includes simulation operations and all educational programming within the U.
S.
Space & Rocket Center.
This team effort is to broadly organize, plan, and execute the appropriate mission for the U.
S.
Space and Rocket Center.
Essential Functions: Meet or exceed the expectations of the Museum for providing guests with a quality museum experience.
Conduct scheduled and impromptu presentations, live demonstrations and tours in a professional and timely manner in accordance with the Museum Guide Tour handbook and Museum Standard Operating Procedures.
Facilitate daily activities for groups of all ages in an enthusiastic and professional manner Complete opening and closing check lists and promptly report any malfunctioned or damaged artifacts and exhibits to the Museum and or technical staff.
Operate museum exhibits for the public in an effective, efficient and safe manner.
Continuously patrol the museum area and promptly assist guests and answer questions in a manner that reflects the Mission, Vision and Spirit of U.
S.
Space and & Rocket Center Maintain a clean, organized and safe working environment for guests and employees.
Meet or exceed Rocket Center professional and safety standards for the safe, effective and efficient operation of all simulators (museum and outside simulators).
Perform safety checks, complete required checklists proper to opening simulators to ensure correct and safe operation.
Ensure that simulators are operated correctly and on schedule.
Report any simulator problems or malfunctions to the Aerospace Simulations Supervisor or Simulation Technical staff in a timely manner.
Conduct accurate verbal presentations to guests and trainees regarding the nature and operation of simulators in a manner that is understood by all.
Other duties as needed, e.
g.
character costume presentation Meet or exceed the expectations of the Museum Manager/Asst.
Manager for providing guests and trainees with a quality and sage simulator experience.
Maintain a clean, organized and safe working environment for guests, trainees and employees.
Meet or exceed the expectations of the Museum Manager/Asst.
Manager for the accurate and timely completion of related tasks and assignments.
Other duties as assigned, e.
g.
character costume presentation Process admission accommodations for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
The above duties reflect the general responsibilities necessary to describe the principal work functions of the job, and shall not be considered as a detailed description of all work requirements that may be in the position.
Employee is responsible for working in a safe manner and keeping his/her workplace safe.
Supervisory Responsibilities: No Travel Required: No Qualifications Required Education and Experience: High School or G.
E.
D.
Must be at least 18 years of age or older.
Preferred Education and Experience: At least 12 months experience working with the public required.
Applicant must possess excellent verbal communication skills to interact effectively and courteously with the general public.
Public experience strongly desired.
Other Requirements: Must be able to work between the times of 8:45am-5:15pm.
Requires day and evening shifts and must be able to work weekends.
This position has the following special requirements: Walking and climbing (stairs) to access other departments and experience all areas of the facility.
Standing for long periods of time (6-9 hours).
Carrying and lifting equipment, supplies, and objects up to 30lbs waist high Bending, kneeling and reaching to store & retrieve supplies and operate simulators.
Reading, seeing, wrist movements, feeling to operate simulators and complete safety checks.
Talking and hearing to communicate with supervisors, guests, trainees and employees in person and over the telephone; answer questions.
Must be able to operate museum simulators free of fear or anxiety for the safety of our trainees and guests This position involves working in both a climate-controlled environment and outside where exposed to various weather conditions and changing temperatures.
This position deals extensively with the public, trainees of all ages, and employees throughout the organization.
Teamwork Standards Takes an interest and initiative in the development of the Department’s team Maintains pleasant and professional relationship with co-workers & assists as needed Remains positive about the team and facilitates an optimistic approach to resolution of issues Maintains productive, effective and professional relationships with all departments Adherence and participation in the Center’s Safety Program The U.
S.
Space & Rocket Center is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)