* Join our *team* at *Integrated Behavioral Health (IBH)*! We realize that the strength of our practice is our exceptional staff.
We are currently looking for an experienced, compassionate, and career-oriented *Call Center Representative *for our Outpatient Clinic in *Madison, AL.
*
*Call Center Representative Job Description*
* As a *Call Center Representative*, you will be the first contact for individuals seeking high-quality behavioral health services.
You will handle in and outbound calls, acting as a liaison between those seeking mental health care, current patients, and IBH.
This is an *in office position* at our corporate office in Madison, AL.
*Call Center Representative Salary and Benefits*
* Starting salary of $13/hr
* Health Insurance premiums are shared by IBH
* Dental Insurance
* Vision Insurance
* Short Term Disability provided
* Long Term Disability provided
* Life insurance provided
* Paid Time Off
* 7 Holidays
* Contribution model 401k
*Call Center Representative Responsibilities*
* Triaging patient calls, referral sources, and administrative department inquires
* Communicating with insurance companies and/or authorization requestors
* Entering patient information into our electronic medical record system (eClinicalWorks)
* Engaging the caller to help ensure customer satisfaction and assisting them with issues/concerns related to their mental health
* Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
* Being knowledgeable about qualifications for multiple insurances.
* Scheduling appointments for patients and taking messages from incoming patient’s calls regarding health concerns or problems.
Directing those messages to the appropriate physicians and/or nurses.
* Using customer service principles and techniques to communicate with patients calmly, pleasantly, and professionally.
*Call Center Representative Job Requirements*
* High School Diploma or GED required; college degree preferred
* Experience and proficiency with eClinicalWorks
* 2 years experience in a medical office with working knowledge of medical insurance verifications and patient scheduling
* Customer service experience preferred
* Patience and understanding for those with mental illnesses
* Bilingual expertise is a plus
* Proficiency with Microsoft Windows, Word, and Excel applications
* Proficiency with phones and computer systems
* Excellent oral and written communication skills
* Ability and willingness to be empathetic and an active listener.
*About IBH*
*Integrated Behavioral Health (IBH)* is a thriving independent practice of over 80 healthcare providers covering 6 hospitals, 8 outpatient clinics, and nearly 170 long-term care facilities across Southern Tennessee and Alabama.
Our providers are known for their professionalism and commitment to the provision of high-quality care.
Job Type: Full-time
Pay: $13.
00 - $15.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Healthcare setting:
* Outpatient
Medical specialties:
* Psychiatry
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Application Question(s):
* This position requires daily communication with patients seeking mental and/or behavioral health services, which can require patience and composure.
Has your prior customer service experience adequately prepared you for this role?
Experience:
* Medical terminology: 1 year (Preferred)
* Medical Office: 1 year (Required)
Work Location: In person
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