Full Time Customer Service Representative for Ecommerce Company

*A FEW WORDS ABOUT THE HOUSE OF STAUNTON.
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* _We are NOT looking for individuals that are just looking for just a job to have for the next 6-12 months.
We are looking for individuals that desire a long-term career opportunity.
_ _We are looking for individuals who want to be part of something special, a company where they can make a real difference.
At the House of Staunton, you will be a valuable part of the team, not a small cog in a giant machine.
_ _We are looking for individuals who want to be fairly compensated for their work.
If you put in the hard work, you will be recognized financially at the House of Staunton.
_ -------------------------------------------------------------- The House of Staunton, a fast growing e-commerce company near HSV International Airport, is looking to hire a full time customer service specialist to join our small company.
It is permanent position between the hours of 8:30am until 5:00pm Monday through Friday.
*NO WEEKEND OR EVENING WORK IS REQUIRED EXCEPT DURING CHRISTMAS.
* *COMPENSATION:* * Competitive Hourly Pay Rate (Starting Pay Ranges from $17-$18/hour, depending upon experience level) with upwards of a $1/hour raise after 90 days * Health Insurance through Blue Cross Blue Shield of Alabama (After Probationary Period) including DENTAL and VISION * 3 Weeks Paid Vacation Per Year (After Probationary Period) * Simple IRA Program with Matching! (After Probationary Period) *JOB DESCRIPTION:* Our Customer Service Team Members provide sales and service support to both new and established customers from our Huntsville facility.
They are responsible for handling customer service and sales inquiries while maintaining the high level of service that our customers have come to expect from our company.
They are required to learn about our products, policies and procedures, as well as how to apply this knowledge when responding to customer inquiries of all types.
In addition, the CSR will be responsible for updating our computerized data systems as necessary.
THE IDEAL CANDIDATE WILL BE ONE WHO NOT ONLY HAS CUSTOMER SERVICE EXPERIENCE, BUT ALSO EXPERIENCE WITH ORDER PROCESSING AND WORKING IN A FAST PACED, OFFICE ENVIRONMENT.
CANDIDATES WITH MANAGEMENT EXPERIENCE ARE ENCOURAGED TO APPLY! *Required Skills* \* At least 3 year of customer-service experience, with preference for those that have done telephone customer service.
\* Sales experience is a big plus! \* Must be customer service focused with a warm, engaging personality.
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\* Proven experience with listening and eliciting information effectively.
\* Able to accurately follow instructions \* Demonstrated excellent verbal and written communications skills.
\* Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
\* Basic multitasking and problem-solving skills.
\* Ability to function in a fast-paced, disciplined environment.
*About The House of Staunton:* The House of Staunton is the largest retailer of chess-related products in the world.
Headquartered in Huntsville, Alabama, we operate out of a 31,000 ft2 distribution center located just off 565 (near HSV International Airport) Our company has firmly established itself as the gold standard by which all chess pieces, chess boards and chess sets are judged.
All of our luxury chess products, including our chess pieces, chess boards and chess sets, have been produced with the discerning chess collector in mind.
We adhere to the highest quality standards and our master artisans handcraft our chess pieces, chess boards and chess sets out of such luxurious materials as 40,000-year old Mammoth Ivory, Camel Bone, Genuine Ebony, and Walnut Burl.
We invite our customers to indulge themselves and discover what countless other chess enthusiasts know – The House of Staunton is the finest chess supplier, offering chess pieces, chess boards, unique chess sets, accessories and equipment – bar none! Job Type: Full-time Pay: $17.
00 - $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift * Day shift Work setting: * In-person * Office Education: * High school or equivalent (Preferred) Experience: * Customer Service: 3 years (Required) Work Location: In person