Description:
* To facilitate and coordinate the daily business transactions of our customers as those transactions relate to provided services.
Develop and maintain a dialogue with our customers in order to understand their business needs, directions and special requirements.
Consistently strive to exceed the expectations of our customers.
* Review customer releases for outbound shipments.
* As received by customer, prepare “inventory manipulations” for processing, boxing, bagging, transfers and blends.
* Prepare warehouse receipts for inbound material.
* Prepare paperwork inbound paperwork for inbound bulk and packaged material.
* Generate spreadsheet reports as needed.
* Confirm, fax and scan paperwork.
* Maintain communication with customers regarding customers’ inbound barge, rail and truck activity.
* Maintain a thorough knowledge of customers’ current on hand inventories.
* Review customer complaints and where appropriate, develop and respond with both cause and corrective action.
* Work in conjunction with outside sales to provide the primary link between the customer and Watco in answering questions, resolving difficulties and communication business status.
* Maintain the confidentiality with all customers.
* Possess a thorough understanding of the terminals’ operating capabilities and processes.
* Must have strong organizational skills
* Must be able to work under pressure to meet deadlines.
* Ability to adjust to changing operating conditions.
Machines, Tools, Special Equipment, Personal Protective Equipment Used:
* Data entry using computer system, calculator, email and copy machine used for making copies, faxing and scanning
* PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel toed boots
Requirements:
* High school education or equivalent
* 3 or more years experience in an office clerical position utilizing Microsoft Word, Excel and database software required.
* Prior experience in customer service, transportation, river terminal, or warehousing preferred
* May be required to work overtime and weekends.
* Occasional trips to visit customers will be required.
Job Type: Full-time
Pay: $17.
00 - $19.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
Ability to Relocate:
* Decatur, AL 35601: Relocate before starting work (Required)
Work Location: In person
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